Cancellation and Refund Policy
Cancellations must be received in writing – mail, email or fax – to Leishman Associates. Cancellations will not be deemed to be received until you have written confirmation from Leishman Associates. If you have not received acknowledgement within two business days, please contact the Conference Managers – Leishman Associates on (03) 6234 7844.
If you are cancelling any or all aspects of your booking: registration, accommodation and/or a tour, this can be done with one correspondence to Leishman Associates.
Cancelling your Conference Registration
Cancellations postmarked on or before, 1 month before the conference, will incur a fee of 50% of the registration amount. No refunds will be made for cancellations for the Conference postmarked after 1 month before the conference, however substitutions may be accepted.
Conditions of your Accommodation
Please be aware that all hotel’s have different policies regarding a hotel booking. If you wish to know more information regarding your hotel please email Leishman Associates. If the credit card supplied is not in your name we will need the credit card holder to fill in a credit card authorisation form and to fax back to Attn: Natalie Arnott – 03 6234 5958. If you need a form please email Leishman Associates.
Cancelling your Accommodation
To confirm your booking, your one night’s deposit – in cash or via your supplied Credit Card – will be transferred to the hotel you have selected. On check out you will be responsible for payment of remaining nights and any incidentals. In some cases where a credit card has been supplied to hold a room, on check out you will be responsible for all nights accommodation and incidentals.
Please contact Leishman Associates to cancel your accommodation prior to the conference. If you need to cancel your accommodation booking within 30 days of your arrival date, any refund whether cash or credit card, will be subject to the hotel cancellation policy. Therefore no accommodation refund can be guaranteed within 30 business days of the conference.
If you alter your accommodation booking after you have checked in, please deal directly with the hotel. If you arrive 24 hours later than your indicated arrival day you may find that you have forfeited your deposit.
The full fee for your tour will be transferred to the independent Tour Operator. If you need to cancel your tour booking within 14 days of the tour date, any refunds will be subject to the Tour Operators cancellation policy.
Registrations for each conference will close one week prior to the starting date to enable appropriate pre-conference preparations. However, late registrations may be accepted onsite. A late fee of $50 AUD will be applied. Delegates who choose to register onsite will be required to pay for all related costs immediately by cash or credit card. Receipts will be sent to the delegate post conference.
The organisers cannot guarantee that collateral, such as satchels, will be available to late registering delegates. A late registration is any registration less than 1 month before the conference start date. In addition, there is a risk that social program functions may be fully subscribed. This policy has been implemented to enable a greater efficiency in the coordination necessary during the lead-up to the conference, and to ensure the most enjoyable conference experience possible for everyone involved.
Registration fees do not include insurance of any kind. It is recommended that participants take out their own general travel insurance. It is suggested that the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expenses.
The Insurance should cover loss arising from the cancellation of the conference by the organisers or a person’s inability to attend due to any reason whatsoever. No responsibility is taken by the conference managers for any person not holding insurance.
Various components of this event are being handled by a Professional Conference Organiser (PCO) Leishman Associates may be contacted regarding any matters relating to the event management. Further information can be found at the following website www. leishman-associates.com.au